Frequently asked questions (FAQ)



Should I do anything to prepare for my appointment?

Please view our collection and prepare for your appointment by selecting and printing images or noting down the style names of the dresses that capture your interest. You can also collect inspirations or references from other sources such as wedding and fashion magazines, think about your assets you’d like to highlight and those you prefer to hide and styles you know or think will suit you. A theme colour, location of your wedding will be an excellent starting point for your design.

Do I need to bring anything to my appointments and fittings?

Not really, but you may want to think about your underwear and heels. You should establish a maximum heel height that is comfortable for you to wear on the day, so the gown can be tailored to the correct length. For underear, usually a flesh coloured smooth bra is the best as white shadows fine fabrics and lace creates bumps.

All of our gowns are have great support and bust coverage so you do not necessarily have to to wear a bra if desired. Please let us know if you wish though, as this will affect the size of your bustline measurements when a gown is custom made for you.

May I bring friends and family to the appointments?

Yes, of course! We encourage you bring people you care about and trust to your designs and fittings. Our fitting areas can comfortably fit in up to five people (and a bit more if you don’t mind being a bit cosy).

What should I expect at my first appointment?

Generally, in the first appointment we will introduce you to styles and fabrics and the look of our collection. We found that a 50-60 minutes appointment is often enough to give you an opportunity to identify which styles of gowns and silhouettes suit you and even for you to have found that perfect dress for your special day. If required, we may make a a further appointment to refine your ideas and measurements.

What if I run late or need to reschedule an appointment?

Arriving on time ensures you receive adequate time to work with the design ideas and style fittings. In the case you are late we may not be able to see you that day, especially during the weekend. Please let us know if you are unable to attend an appointment or fitting, by calling us on 09 369 1988 or emailing us.



Once I have made my selection and the piece is designed, what are the next steps?

We can secure your dress by processing a deposit. Your deposit ensures we can accommodate the creation of your dress in our schedule. It will also guarantee the estimated time of completion in our sales and purchase or couture agreement between yourself and Hera Couture.

What payment methods do you take?

We take EFTPOS, Visa, direct deposits or cash.



Our Badgley Mischka heel sizing are as per the table below. Please use the US sizing when ordering.